1800 IMSICK: A helpline for ADF personnel
When Australian Defence Force (ADF) personnel are unwell after hours or stationed far from their base, knowing where to turn for help is crucial.
In these moments, 1800 IMSICK (1800 467 425) is a vital lifeline. This 24-hour national hotline provides immediate health support, ensuring serving members receive the care and guidance they need, wherever they are.
What is 1800 IMSICK?
1800 IMSICK is a telephone-based health service connecting ADF members with registered nurses who provide expert triage and guidance. It’s specifically designed for times when illness or injury occurs outside normal hours or far from on-base health facilities.
Who can use 1800 IMSICK?
All serving ADF members within Australia.
Entitled personnel experiencing non-life-threatening health concerns.
Provocatus understands the challenges veterans and active ADF personnel face in accessing comprehensive health care.
Visit our Crisis Support Page for a list of crisis support services for Australian Veterans and veteran families, both serving and ex-serving.
How the 1800 IMSICK service works
When you call 1800 IMSICK, you'll be connected to a registered nurse who will ask for the following information to assist you effectively:
Name
Date of birth
PMKeyS number (employee ID)
Base, unit, and location
Contact phone details
After gathering your information, the nurse will assess your health concerns and provide tailored advice, which may include:
Self-care measures for minor illnesses
Guidance on attending an on-base or off-base healthcare facility
Referral to an emergency department if necessary
If you're referred to a healthcare service provider or facility, you have the option to receive the contact and location details via SMS for your convenience.
Please note, 1800 IMSICK is not an emergency number. In case of an emergency, dial 000.
Additionally, the service cannot provide approval for sick leave; ADF members must seek approval from their Command for any sick leave and inform them if they will not be reporting for duty.
Complementary Services for ADF Personnel
The Australian Defence Force (ADF) has implemented a range of initiatives to ensure the health and well-being of its members and veterans. In addition to 1800 IMSICK, here are other valuable resources:
All-Hours Support Line (1800 628 036): A confidential mental health support service available 24/7 for ADF members and their families.
Defence Family Helpline (1800 624 608): Assistance with family-related issues, from relocations to mental health concerns.
Open Arms – Veterans & Families Counselling (1800 011 046): Free and confidential counselling tailored to veterans, serving personnel, and their loved ones.
These services ensure a robust network of care for those who serve, supporting both physical and mental health.
Visit our Crisis Support Page for more emergency and crisis support services.
Addressing Health Beyond Service
At Provocatus, we believe in empowering Australian veterans to access the health care they deserve. Services like 1800 IMSICK provide critical support during active duty, and the transition of service and into private health care brings its own challenges.
The Veteran Access Scheme™ is designed to connect veterans with affordable, high-quality treatment options, ensuring a better future for their health and well-being.
If you’re an ADF member experiencing illness or injury, don’t hesitate to reach out to 1800 IMSICK for expert advice and care.
For veterans who are no longer serving, our team at Provocatus is here to support you. Contact us today to learn how we’re helping to redefine veteran health care in Australia.