The growth of a Wollongong-based veteran healthcare organisation has led to a
company restructure while marking its fifth year in business.
Provocatus, which was founded in 2020 with the goal of improving the health of
Australian veterans, now comprises three business units overseen by a newly
formed parent company, Aeternal Group.
The Aeternal Group businesses are DNH Logistics, Starlight Technology Solutions
and healthcare company Provocatus.
CEO Kasey Mumford said the restructure was a necessary step in helping the
company continue with its goal of improving the lives of veterans.
“Provocatus began as a small pharmaceutical company focused on eliminating the
barriers ADF veterans face accessing alternative therapies for service-related
chronic pain and mental health conditions. Our restructure recognises our
headcount growth and an expansion of our service offerings to markets beyond
healthcare,” Mumford said.
“Provocatus’ services began evolving with the establishment of our Veteran Access
Scheme, which added medical appliances, wellness consultations and healthcare
education to our offerings.
“We’re sharing the knowledge of some of Australia’s leaders in veteran healthcare
though our National Community of Practice webinars, which are presented and
attended by a wide range of healthcare professionals.”
The company’s growth saw it create new horizontally integrated entities to manage
its own inventory and workloads and those of external companies.
“Our growing need for pharmaceutical-standard logistics led to us standing up our
own company, originally named DNH Medical, which was initially established for
the management of pharmaceutical goods including Schedule 8 medicines,”
Mumford said.
“We have since reimagined the company’s capabilities and renamed it DNH
Logistics, recognising that there are strong parallels between the security
requirements for the transfer and storage of scheduled medicines with other
sensitive goods.”
“Additionally, our growing data connectivity requirements led to the recent
formation of our own technology company, Starlight Technology Solutions.
Starlight not only looks after our internal integration requirements but is also
focused on developing innovative digital solutions for our customers.
“Importantly to us, all of our businesses are managed in a way that veterans and
their family members can work and thrive with us.”
Community partnerships have also served as an important part of the company’s
activities.
“Someone I trust and respect once said to me, “If you do good things, the rest will
follow” and this has served as a philosophy for how we relate to our stakeholders,
including charity groups,” Mumford said.
“So far, we’ve proudly worked with charities including the Krait Foundation, the
Navy Clearance Divers’ Trust, ForgeThrough, the Special Operations Engineer
Regiment Association, Pillars for Pilgrims and we’re open to working with others
which prioritise the wellbeing and advancement of Australian veterans.
“We’re currently sponsoring the training of service dogs to support veterans with
PTSD through LifeUnleashed by Integra Service Dogs.
“We have exciting times ahead. I can’t wait to see what we can achieve for our
customers, partners and our team during the next five years under the Aeternal
Group structure,” she said.
